Short answer
Yes. Straita runs an AI front desk — an AI that answers the phone, replies to email, and handles web enquiries for a strata scheme, understands strata, and triages what comes in. It answers the routine, flags the time-sensitive, and escalates the genuinely serious to a real person. Most “AI” in strata software today is a text chatbot or a document-drafting helper; an AI that actually answers a phone call and works out what the caller needs is far less common. Straita has a working AI receptionist doing exactly this.
What an “AI receptionist” actually means in strata
A strata scheme runs on a stream of incoming contact: a resident reporting a burst pipe, an owner chasing a levy notice, a buyer’s conveyancer asking for documents, a contractor confirming a job. In a self-managed scheme that stream usually lands on one volunteer’s mobile. An AI front desk takes that load instead — it picks up across phone, email and web, and because it understands strata it can tell a leaking common-property pipe (urgent) from a routine records request (log it) from a question it should hand to a human.
That is the difference between a receptionist and a message service: a message service takes a note; a receptionist understands and routes.
Phone, email and web — one front desk
- Phone — the AI answers the call, understands the enquiry, and handles or routes it.
- Email — enquiries are read, understood and actioned or escalated.
- Web — questions that come in through the site are triaged the same way.
The point is that nothing falls through the cracks because it arrived on the “wrong” channel — it’s one front desk across all three.
Does it replace a human?
No — and it shouldn’t claim to. The value is triage: the AI handles the high volume of routine contact so the committee’s time is spent only on what genuinely needs a person. The hard calls — a serious dispute, a safety issue, a legal question — are escalated to a real human every time. It is guidance and handling, not legal advice, and it never pretends to be.
How Straita fits
Straita is the strata platform with an AI front desk built in. Straita has a working AI receptionist: Emily answers the phone, Tars handles email, and Eli takes web enquiries — one AI front desk across every channel, understanding strata and triaging what comes in, with a real person for the serious calls. Enter your strata plan number in the calculator below to see what running your scheme with Straita would cost.